Executive summary This report reflects the work of the Freedom Online Coalition’s Working Group 3 “Privacy and Transparency Online”, carried out between August 2014 and May 2015. The Freedom Online Coalition (FOC) is a partnership of 28 governments, working to advance Internet freedom – free expression, association, assembly, and privacy online – worldwide. The Privacy...

A multitude of government services, civil society initiatives and community engagement projects have migrated online over the last 15 years. Online tools for engagement (‘civic technologies’ to use sectoral parlance) have matured and multiplied to enable citizens to communicate with, and receive information from, varying levels of government, with the ultimate aim of repositioning the...

The Committee has been asked to review the adequacy of telecommunications services in regional Australia. The evidence presented to the Committee was compelling that telecommunications has and will continue to shape the lives and improve the economic opportunities of people in regional Australia. In its recommendations, the Committee emphasises the fact that regional Australia has...

The Department of Communications and the Arts promotes an innovative and competitive communications sector so Australians can realise the full potential of digital technologies and communications services. They are the Government’s pre-eminent advisor on communications, in particular digital technologies and communications services. This report outlines the operations and performance of the Department of Communications for...

This audit examined the approaches departments and agencies use to determine which services will be, or have already been, delivered online via digital devices and examined the ongoing monitoring of the effectiveness of digital service delivery. We found successes in digital service delivery. However, not all departments and agencies have a complete list of service...