This report details findings from Australian consumer complaints regarding digital platforms in the period January 2023 to August 2025. The report highlights case studies showing the similarity in consumer harms with telecommunication companies. It finds digital platform complaints are growing and concludes that establishing a Communications Ombudsman would increase trust in the digital economy.

An independent review of the Federal Circuit and Family Court of Australia Act 2021 (the FCFCOA Act). The report finds that the FCFCOA reforms, combined with the Courts’ own initiatives, have led to a range of positive impacts on the operation of the family law system. It identifies several areas for improvement or a need...

This analysis of nearly 40,000 applications finalised in 2024 provides a unique view into how tenancy matters progress through the New South Wales Civil and Administrative Tribunal (NCAT). The report reveals patterns in dispute resolution, party roles, hearing outcomes and procedural timelines. It provides detailed insights into how tenancy disputes are initiated, managed and resolved.

This report presents findings from the STEP Study – an exploration of how self-represented individuals experience tenancy proceedings at the New South Wales Civil and Administrative Tribunal (NCAT). Findings reveal insights into power dynamics in conciliation, gaps in procedural clarity and the importance of advocacy in tribunal outcomes.

An extensive preliminary investigation conducted into the settlement between Ms Brittany Higgins and the Commonwealth. It found no evidence that the settlement process and outcome, including the legal advice provided, who was present at the mediation, or the amount of the settlement, was subject to any improper influence by any Commonwealth public official.