An evaluation of the implementation, effectiveness and efficiency of the National Aged Care Advocacy Program (NACAP), which offers information, education and advocacy to older Australians accessing government-funded aged care. The report highlights NACAP as a vital service that delivers meaningful support and positive outcomes for older people, with recommendations for future improvements.

In this project the authors developed, implemented and evaluated a Social Connection Toolkit that aims to assist Residential Aged Care (RAC) staff to discuss with residents, the kinds of social connection activities that will best meet their preferences. Implementing the Toolkit raised considerable issues in terms of organisational readiness, as well as issues about the...

This examination of the Transition Care Programme (TCP) explores the demographics, health conditions, use patterns and outcomes of individuals who used the services in 2020-21. It shows the effectiveness of targeted interventions helping older people regain independence after leaving hospital, and suggests community-level benefits from delaying or preventing entry into residential aged care.

This report provides insight into the challenges and breaches of human rights experienced by older people receiving aged care services. Instances of information and advocacy support provided to older people, their families and other representatives increased by 20 per cent in the last financial year. It makes 47 recommendations covering aged care rights, workforce, access...

This report shares insights and lessons from complaints about aged care services, highlighting areas of concern in a period that saw an increase in overall complaints. It presents information for providers on how to use complaint data to improve care and indicates key areas where future monitoring, evaluation and assessment activities should be focused.