Today, 68% of Americans own a smartphone of some kind and an increasing number of digital interactions occur within the context of mobile apps. Apps (short for “applications”) are programs that users can download to their smartphone or tablet computer. They can serve a nearly unlimited range of functions — from simple tools like a...

Introduction In 2015, just under half (43%) the world’s population has an Internet connection: 3.2 billion people, compared to 2.9 billion in July 2014. The Internet brings communications, shopping, entertainment, news, education, work and more to anyone, anytime, anywhere and on any device. But our threat research shows that these same channels can be, and...

Today, 68% of U.S. adults have a smartphone, up from 35% in 2011, and tablet computer ownership has edged up to 45% among adults, according to newly released survey data from the Pew Research Center. Smartphone ownership is nearing the saturation point with some groups: 86% of those ages 18-29 have a smartphone, as do...

Previous research has found that pregnant women and women in the early years of parenthood now often turn to digital media sources of information and support. One recent form of digital media to which they have access is the mobile software applications (‘apps’) available for smartphones and other mobile devices. There are now hundreds of...

This audit examined the approaches departments and agencies use to determine which services will be, or have already been, delivered online via digital devices and examined the ongoing monitoring of the effectiveness of digital service delivery. We found successes in digital service delivery. However, not all departments and agencies have a complete list of service...