Program outcomes are critical to those working in or alongside family and community services. This guide explains why process evaluations are useful and outlines the key steps involved in doing one. Each step offers practical information for how to plan and execute a process evaluation, with examples and tools to help apply the guidance.

This article reports on the development and testing of a framework for measuring outcomes for the human services sector. The process included action research methods and produced the Community Services Outcomes Tree and a survey measurement tool.

New South Wales now joins other jurisdictions in seeking to integrate wellbeing measures into government performance reporting and budgeting to drive tangible wellbeing outcomes for the people of NSW. This report sets out a clear pathway for embedding wellbeing into the work of the NSW Government with 6 findings and 14 recommendations.

This report details an evaluation of the Payment By Outcomes (PBO) trial – an initiative that trials outcomes-based funding for employment services that support people experiencing complex barriers to work. It highlights the significant impact of social enterprise employment on individuals facing complex barriers to work, the positive flow-on effects, and several transition to work...

The Colvin Review was commissioned to improve disaster funding arrangements. A total of 47 recommendations were made under the themes of: Commonwealth role and coordination, a National Natural Disaster Outcomes Policy, an evidence-informed, risk-based approach, program reforms, non-government and community sector.