A review into the Australian Taxation Office’s (ATO) decision making in relation to the general interest charges on tax debts. It found the ATO’s inconsistent decision-making, vague guidance and poor communication were leading to confusion and unfair outcomes for taxpayers seeking a remittance of the interest charges accumulating on tax debts. It made four recommendations.

This handbook offers an understanding of foresight – what is found true in theory and useful in practice. Foresight offers a distinctive way of thinking about change, one that helps people and organisations work with uncertainty. It is written mainly for public sector foresight practitioners, and is designed to be read linearly or modularly.

This paper examines the common and persistent challenge of managing backlogs across public sector administration. It explores why backlogs occur, the impacts of delay and the risks that arise when backlogs are poorly managed. Drawing on recent investigations and case studies in New South Wales, the paper outlines practical approaches to preventing and managing backlogs.

An investigation into the actions of Services Australia and the Department of Social Services to address an ongoing issue of non-compliance with the law in relation to child support. At the time of finalising the report, Services Australia remains knowingly non-compliant with the law, six years after the issue was first identified. The report provides...

Drawing on United Kingdom (UK) engagement and international case studies, this paper identifies core design principles and eight key characteristics of successful long-term strategy-making. It develops them into practical lessons and proposed design features for system reforms that could help transform democracies like the UK to be more long-termist and capable at navigating challenges ahead.