Description
Lean Construction is mainly linked to the creation of value for the client/customer. Rarely do construction publications address methods or models to understand, determine, or define the core concept of this value. This paper gives an overview of existing approaches outside the construction sector and their applicability to the construction process is analyzed. The Means-End Model - widely used in scientific customer studies outside the Lean Construction context - is then investigated further and the Customer Value in the construction process is structured according to it.
Editors note

This paper can be freely distributed as long as it is kept in its original form

Publication Details
DOI:

10.24928/2018/0393

Pagination:
199-208
Publication Year:
2018