The value perceived by the client is a concept that has attracted a growing interest among Lean Construction researchers. The perceived value, associated with the Means-End Chain Model and the laddering technique, has allowed for the understanding of the personal values influence on the users' perception of value. The application of this concept regarding the built environment on the neighbourhood, scale has the potential for contributing to the concept of value consolidation. The aim of this paper is to identify and compare the perception of value of two user groups of a neighbourhood. The research strategy adopted was case study. The main study contributions refer to the contribution of the perception of value knowledge in the complex relationship between users and the built environment.