This document presents the results of a survey undertaken by the Australian Library and Information Association Book Industry and eLending Advisory Committee.

The survey provides a snapshot of the situation at the end of 2019. The top five 'asks' from respondents were a wider range of ebook content, better lending model conditions, improved cost per use, improved timeliness of release to libraries and improved reporting. While 83% were satisfied or very satisfied with the choice of ebooks, 91% were less than satisfied or not satisfied by the licensing conditions and costs.