This guide is for public servants who are designing, procuring or managing human-centred design (HCD) projects. It was developed for use by public servants who are new to HCD practice. It will help you collaborate better with the service design team from the Digital, Design and Innovation (DDI) Branch, service designers in your department and external design agencies.
This guide is unique because it was written for the context of the Victorian public sector. It seeks to demystify the HCD process by combining HCD methods and outputs into a set of suggested project plans. It does some of the thinking for you via the guidance on assessing your options and practical steps for executing a project. This playbook will help you incorporate an HCD approach into your work by introducing design processes, costs, time frames and what outputs to expect.