User-centred design
Alternative labels
Design thinking
Report
Mobilising the academic study of organisations
This report surveys twelve disciplines — from psychology to political science, design to complexity theory — for what they offer someone tasked with creating a new institution rather than merely explaining an old one. The pattern that emerges is consistent: a strong bias towards analysis over design, and towards diagnosing the past over building for...
Journal article
Co-designing with adults with acquired neurological disability in the community: a scoping review and thematic synthesis
This scoping review examines how and when co‑design is used with adults with acquired neurological disability and their lived experience. It finds co‑design remains under‑researched and underutilised, yet is meaningful, supporting participation, connection, belonging and learning. Future work should better define co‑design and invest in facilitation roles.
Report
Improving digital wallet design by aligning the expertise of designers, users and academia
Digital wallets (DWs) are increasingly being embedded into a diverse range of sectors including banking, e-commerce, healthcare and government services. This report presents inclusive, evidence-based frameworks to support DW development that bridges gaps between policy, user expectations and commercial imperatives. It identifies key enablers that support informed digital identity management and decision-making.
Guide
Public design evidence review
The review explores the role and value of design in the United Kingdom public sector. It brings together insights from across the public sector, design community and academia to explore how policies and services can be designed that are not only more effective, but more human. The review is comprised of a brief guide and...
Journal article
Nothing about AAC users without AAC users
This article argues for the meaningful inclusion of people who use Augmentative and Alternative Communication (AAC). It advocates for AAC users to be leaders and co-creators in research, technology development and professional training because they have the best insights into their needs and potential solutions.