Much of the evidence presented to the inquiry was based on experiences with the NDIS Quality and Safeguards Commission during the periods in which jurisdictions were transitioning to the Commission's oversight, or in which the Commission had only recently commenced operations. Nevertheless, the committee considers that this evidence provides important insight into the work of the Commission and the experiences of people with disability, their families and advocates, and the disability sector in dealing with the Commission over this time.

The inquiry has identified areas in which the Commission's approach to its work could be improved, in particular, by incorporating more proactive engagement with participants and the sector and increasing its proactive compliance and enforcement measures. In addition, gaps persist in safeguarding arrangements for NDIS participants and people with a disability more broadly, particularly in the areas where NDIS services interface with services provided by state and territory governments or other areas of the federal system.

Report structure:

  • Chapters 1 and 2 set out background to this inquiry and for the establishment and current operations of the Commission.
  • Chapter 3 discusses the evidence received in relation to the Commission's communication and engagement with participants, people with disability, providers, and other interested parties, such as advocates and family members.
  • Chapter 4 explores the Commission's approach to compliance and enforcement.
  • Chapter 5 discusses the Commission's functions with respect to registration of NDIS providers and worker screening.
  • Chapter 6 examines complaints handling by the Commission.
  • Chapter 7 considers the Commission's approach to reportable incidents.
  • Chapter 8 discusses the Commission's functions with respect to behaviour support and national coordination of efforts to reduce and eliminate the use of restrictive practices by NDIS providers.
  • Chapter 9 considers the staffing and resourcing of the Commission.
  • Chapter 10 examines evidence received in relation to the Commission's broader oversight roles and managing systemic risks to NDIS participants and other people with disabilities.
  • Chapter 11 sets out concluding comments from the committee.


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