The aim of this research project was to examine the factors, dynamics and effects of isolation experienced by older people in New South Wales and a consideration of the status of older people's rights in this context. In line with this research aim, the key research questions guiding this project were:

• What are the views of the experiences of isolated older people and what are the effects of isolation on older people, including the effect of isolation on their access to services, their wellbeing and upon the enjoyment of their rights in this context?
• What are service providers' views of the factors giving rise to the isolation experienced by these clients?
• How do service providers currently identify and support access to services by isolated older people?

This report has 3 sections. The first section provides key insights from the existing literature in relation to the experiences of isolated older people, key factors shaping and giving rise to isolation, the effect that isolation has on older people, and the identification of isolated older people and supporting their access to services.

The findings section then presents the key themes identified in the interviews with service providers and is structured according to the research questions.

Finally, the summary and conclusion provide a summary of the research findings and their implications for practice and future research.