This review examined concerns about the adequacy of resources in federal parliamentarian offices and reviewed factors affecting workloads in federal parliamentarian offices, particularly in electorate offices, in accordance with Recommendation 18 in the Set the Standard: Report on the Independent Review into Commonwealth Parliamentary Workplaces. 

It included examination of systems, resources and processes in electorate offices, the impact of increased electorate populations, changes in community expectations, and the support provided to parliamentarians and their staff by government agencies. Having identified factors influencing workloads, the review proposed 10 recommendations to improve support systems and processes and enhance the resources available to support this important work.

Recommendations

1. Supporting new offices
2. Improving security preparedness
3. ICT improvements
4. Streamline office expense requirements
5. Improving the Electorate Support Budget
6. Improving access to information
7. Improving engagement with electorate offices
8. Managing workload
9. Staff wellbeing
10. Improving training