No way out: frontline services in Australia’s housing crisis
The report presents the findings of a national survey of organisations affiliated with the Everybody’s Home campaign – examining the experiences of organisations responding to Australia’s ongoing housing crisis. Conducted in January 2026, the survey captures the experiences and insights of organisations working across homelessness, housing, domestic and family violence, mental health, disability and community services. Together, their responses provide a picture of how the housing crisis is playing out on the ground for clients, services and the workforce alike.
Rising rents, inadequate income support, and a chronic shortage of affordable homes have combined to push more people into housing stress, insecurity and homelessness. That includes many people who have never needed help before.
The findings in the report provide both a warning and a roadmap. Without intervention, the pressures facing individuals, families and services will continue to intensify. With the right choices, government can relieve pressure on frontline services, stabilise communities and begin to rebuild a housing system that works for everyone.
The results are stark. Organisations report sustained and escalating demand, limited capacity to respond and growing difficulty securing safe, affordable housing for the people they support. Increasingly, services are being forced to turn people away, manage longer periods of crisis support, or watch clients cycle through homelessness because there are no viable exit options. Staff burnout, housing stress and workforce attrition are becoming more common, further weakening the system’s ability to cope.
