This study examines how well apartments designed for people with disability and complex needs support residents’ daily lives. It identifies four key design factors shaping their experiences: adequate space, accessible features, ease of using in‑home technology, and management of sensory elements such as noise and lighting. Good design enhances independence and control, while clear information about costs, available supports and building rules also influences outcomes.

The findings show that the built environment plays a pivotal role in shaping tenants’ autonomy, comfort and participation. Residents highlight opportunities to improve the adaptability and functionality of apartments, including better integration of home automation and assistive technologies, training to use them and clearer pre‑move guidance. Overall, accessible and adaptable design combined with strong information and support is essential for helping people with disability settle in and live well.