A review of BetStop – the National Self-Exclusion Register (NSER), a service that allows individuals to self-exclude from all Australian licensed online and telephone wagering services. Interactive wagering providers cannot open a betting account, accept a bet or send direct marketing material to individuals registered with BetStop, with people able to self-exclude for periods from three months to a lifetime.

At a high level, the review has found that the NSER is performing an essential and much needed function in protecting those at risk of gambling harm. Users spoke of the immense value that it provides. Its underpinning legislation and rules are sound and largely fit-for-purpose and it is being administered well.

The report makes 10 recommendations to optimise BetStop’s role in addressing gambling harm, focussed on improving community awareness, reducing circumvention, and improving user experience and compliance outcomes. The review also recommends an extension of BetStop to online keno and other similar products.