Report

Improving service provision through agency-based research: Addressing client dropout

1 Aug 2008
Description

Research and evaluation activities are becoming more common within agencies across the family relationships sector. This paper presents an example of how an agency gathered data from clients who had started but not completed a program, and applied the findings to improve services and service delivery. We outline the way in which data were collected, the difficulties and benefits experienced in the process, and how the findings were applied.

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Published year only: 
2008
22
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