Government has charged the Government Chief Information Officer (GCIO) with leading government ICT to provide system-wide assurance, enable integrated digital service delivery, and deliver sustainable business savings of $100 million per year by 2017.
The Strategy and Action Plan is the response to this challenge. It sets out an action plan to transform service delivery through digital self-service channels and to unlock the full economic potential of government’s information holdings. It proposes an exit from owning and operating commodity technology assets in favour of a services-based model, and a maturing of the risk assurance framework. These combined approaches, together with other improvement programmes, will deliver the required savings and necessary enhancements in service delivery.
Centrally led, collaboratively delivered. The Strategy and Action Plan will be led by the GCIO and delivered in collaboration with agency chief executives.
Customer centricity. Customer insights must inform service design and delivery. Customers should be shielded from the internal complexities of government.
Trust and confidence. Build public trust and confidence in government’s ability to maintain the privacy and security of information. This underpins our ability to use digital channels.
Simplify by design. Remove complexity, fragmentation and duplication, and re-engineer business processes end-to-end.
Share by default. Capabilities must be shared by default rather than by exception.
Openness and transparency. Non-personal information is a public asset that must be open by default for economic and social benefit.