The Communications report 2014–15 comprises the following chapters:

Chapter 1—The Australian communications and media market presents a detailed analysis of key supply-side developments in the communications and media markets in Australia during the 2014–15 reporting period. This chapter focuses on the supply of communications and content services in Australia, including the number of carriers and CSPs and services in operation, and developments  relating to the rollout of infrastructure.  

Chapter 2—Engagement with communications and media presents information about consumer  engagement with communications services and benefits derived from the services. This chapter  includes changing consumer service preferences, current levels of consumer satisfaction with communications services, and international trends in service take-up and use.

Chapter 3—Television, radio and online content developments presents the changes in delivery of audio and video content including viewing behaviours for television, subscription and online content. It also discusses the performance of Australian broadcasters in meeting their regulatory obligations relating to broadcasting Australian content, captioning, changes in media ownership  and control, the digitalisation of broadcasting services and complaints to the ACMA about broadcasting matters and prohibited online content.

Chapter 4—National interest issues presents information about the performance of the emergency call services, the cost of maintaining communications interception capabilities, the disclosure of  customer information in support of law enforcement and national security investigations, submarine cable infrastructure protection, and radiofrequency interference complaints.  

Chapter 5—Telecommunications consumer safeguards and quality of service examines the performance of key communications safeguards. These include the Customer Service Guarantee  Standard, priority assistance and the Network Reliability Framework, the Do Not Call Register and   related unwanted communications rules covering telemarketing and spam complaints. This chapter  also examines number portability and complaints to the Telecommunications Industry Ombudsman.