Applications are software programs that facilitate an organisation’s key business processes. Typical administrative processes dependent on software applications include finance, human resources, licensing and billing. Applications also facilitate specialist functions that are peculiar and essential to individual entities.

Each year we review a selection of key applications that agencies rely on to deliver services. Our focus is the application controls designed to ensure the complete and accurate processing of data from input to output. Failings or weaknesses in these controls have the potential to directly impact other organisations and the public. Impacts range from delays in service to possible fraudulent activity and financial loss.