This toolkit is one of the outputs from a study undertaken by the Centre for Housing, Urban and Regional Planning at the University of Adelaide, for the Department of Families, Housing, Community Services and Indigenous Affairs, into the role of frontline services in addressing homelessness.
For the purposes of this project, frontline services are considered to be first response services that serve the needs of the general community. In broad terms, frontline services can be considered to be ambulance services, the emergency departments of hospitals, police service, bailiffs and fire services.
However, this study has focussed on just three:
• Ambulance services;
• Emergency departments of medicine; and,
• Police services
As they are the most critical services that serve as a first response to a range of crises and have frequent contact with the homeless.