The Victorian Ombudsman has found that State Trustees has failed some of the most vulnerable people in Victoria. The agency manages the finances of around 10,000 Victorians who are unable to look after their own affairs due to disability, illness or injury.

In 2018, the Ombudsman received 605 complaints about Fines Victoria. This report looks at the emerging themes from these complaints and the efforts of Fines Victoria to address them.

The former managing director of Goulburn Murray Water claimed - and the former chair approved - reimbursement to which he was not entitled for items including household furniture and alcohol, the Victorian Ombudsman has found.

This casebook includes thirteen summaries of matters dealt with by the Victorian Ombudsman's Early Resolution Team, grouped under five themes - ‘Quick fix’, ‘Encouraging dialogue’, ‘Applying discretion’, ‘Influencing policy’ and ‘Resolving systemic issues informally’.

People in positions of authority at Puffing Billy and other Victorian railway groups protected the reputation of their organisations at the expense of children who were sexually abused, the Victorian Ombudsman has found.