Taxi and hire car licence holders were given the “bureaucratic run-around” when seeking payments from the Fairness Fund set up by the state government to provide them prompt financial assistance, the Victorian Ombudsman has found.

This report introduces the Victorian Ombudsman’s new guide for public sector complaints handlers to use when dealing with challenging behaviour.

This report concerns a complaint about Maribyrnong City Council’s unfair internal review processes when dealing with fines.

Trust in our politicians is declining, and risks diminishing further with allegations of misuse of public funds. This investigation argues that the reputation of the Victorian Parliament would be greatly enhanced if an independent agency was clearly empowered to deal with such matters.

This investigation mapped places of detention in Victoria, how they are monitored, and what needs to change to implement OPCAT.