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Organisation

Victorian Ombudsman

Owning Institution:
Report

Councils and complaints – a report on current practice and issues


This report outlines the key results and themes arising from our consultation with councillors, council staff and other stakeholders, including survey responses. It provides the underlying basis for good practice in complaint handling and further illuminates the reasoning behind the content of the Good Practice Guide.
Report

Safeguarding integrity: a guide to the integrity system in Victoria


The Safeguarding Integrity Guide aims to help public sector employees and the broader community understand Victoria's integrity system and its key agencies.
Discussion paper

Investigation into the rehabilitation and reintegration of prisoners in Victoria: discussion paper


The issues in this paper are not new either to Corrections Victoria or to the other agencies involved, and many are, to varying degrees, already being addressed.
Report

Investigation following concerns raised by community visitors about a mental health facility


This report raises matters of significant public interest in relation to how some of the most vulnerable people in our society are treated.
Report

Investigation into deaths and harm in custody


This report provides an overview of common issues within Victorian prisons, and how these can lead to deaths and harm in custody.

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