Data-driven marketing practices: Australian industry participants’ survey results report comprises the results of a survey commissioned by the ACMA to examine current data-driven marketing practices and trends. Data-driven marketing and advertising includes any marketing communication that uses insights from data, including personal information, to determine who to target, when to engage, what to include in...

This is the third piece of research to track the effectiveness of changes to the Telecommunications Consumer Protections (TCP) Code in 2012 and other outcomes of the ACMA’s Reconnecting the Customer inquiry. This research examines the effectiveness of the changes now that they have been in place for a longer period and explores key emerging...

The NBN network (NBN) is an Australia-wide project to upgrade the existing fixed-line phone and internet network. Since 2009, NBN Co Limited (NBN Co)—a wholly Australian Government-owned company—has been tasked to build, design and operate Australia’s first national wholesale-only, open-access network. Migrating to the NBN—The experience of Australian consumers details the results of research commissioned...

This annual report provides a snapshot of the 2015–16 year for the Australian Communications and Media Authority and the Office of the Children’s eSafety Commissioner. Some of the ACMA's highlights for the year include: Registration of a new Commercial Television Code of Practice in November 2015; Report on the place of citizens and consumers in...

This annual report contains details of the ACMA’s and the Office’s performance for 2015–16 and outlines the joint nature of this report and where the ACMA and the Office share resources or corporate support.