This report examines the risk and mitigation strategies used by Australian financial services licensees around AI implementation. The report identifies a growing 'governance gap' in which AI adoption outpaces risk management and governance frameworks. It calls on licensees to proactively update their governance arrangements to minimise the risk of consumer harm and ensure safe and...

This report provides findings into ASIC’s 'Better banking for Indigenous consumers' project addressing fee harm experienced by low-income customers, including First Nations customers. It details the responses by the participating banks to address concerns raised and improve consumer outcomes.

This report examines the role of superannuation trustees, financial advisers and Australian financial services licensees in influencing the investment options that make up member superannuation portfolios, and reveals an often insufficient focus on performance as a measure of persistently underperforming investment options.

This report outlines the Australian Securities and Investments Commission's work to better understand the consumer experience in home insurance interactions since claims handling and settling became a regulated financial service. It summarises ASIC’s key observations on how insurers are meeting their obligations and highlights areas for improvement.

The Financial Regulator Assessment Authority (FRAA) has developed the metrics framework to enhance its ability to assess the effectiveness and capability of the Australian Prudential Regulation Authority (APRA) and Australian Securities and Investments Commission (ASIC).