In December 2023, Consumers International held its quadrennial congress, bringing together over 600 experts and advocates together online and in-person in Nairobi, Kenya. This briefing note reflects on some of the major issues that were discussed at the congress.

This report aims to highlight the plethora of environmental claims that are made via social media advertising – a common avenue for consuming advertising of any form. The analysis highlights that regulation and guidance are needed to help achieve a shared understanding of common environmental claims that businesses are making.

The Consumer Policy Research Centre recently conducted a nationally representative survey of 1,000 Australians on their views on how personal information is collected, shared and used by businesses. This working paper explores consumer sentiment on privacy practices and protections.

Australia’s privacy laws rely on notification and consent as the primary means of protecting consumers. The onus is on consumers to navigate complex privacy protections in a continuously complex digital economy. The author of this paper argues that it's time to consider reforms that hold businesses accountable for how they collect, share and use consumer...

This report explores laws that ban or restrict unfair practices across Europe, United States, United Kingdom and Singapore and the lessons that Australia can learn from them. It also outlines the elements that Australia could consider when implementing an effective unfair trading prohibition.