From 6 to 8 December 2023, Consumers International held its quadrennial Congress bringing together over 600 experts and advocates together online and in-person in Nairobi, Kenya. The past four years have seen consumers globally experience challenges and opportunities like never before – a global health pandemic, a surge in digital products and services, cost-of-living crisis and increasing impacts from climate change. What does it mean for consumers today and what does it mean for the tomorrow consumers wish to create?

The Congress explored this and so much more as Consumers International’s Director-General showcased the vision of creating a fair, safe and sustainable marketplace across more than 100 countries and how marketplaces can be shaped through consumer rights.

This briefing note reflects on some of the major issues that were discussed at the congress and provides links to relevant research and consumer advocacy work from across the globe.