Scams
Report
Digital harms: consistency in definition, understanding and action
This paper examines the scale of digital harm, explains why current responses fall short and proposes reframing harm through a shared, multi‑sector, internationally relevant taxonomy. It argues such a framework is essential for effective reform and offers recommendations for governments, platforms, researchers and civil society to guide coordinated action and strengthen accountability across the digital...
Report
Cybercrime in Australia 2024
This report describes cybercrime victimisation, help-seeking and harms among Australian computer users. The report found that rates of victimisation remain high, formal help-seeking remains low, and a large proportion of victims are negatively impacted by cybercrime. Certain sections of the community were found to be more likely than others to fall victim to cybercrime.
Report
Targeting scams: report of the National Anti-Scam Centre on scams data and activity 2024
This report provides insight into scams targeting Australians in 2024 and highlights the impact of combined efforts by government, law enforcement, community sector and industry to combat scams. Scam reports and reported losses to scams have decreased from 2023.
Policy
Scams prevention framework
As the number of scams have grown over the past decade, Australian laws have not kept pace. This framework introduces strong protections for consumers across the economy and seeks to reduce the harms caused by scams. It sets out consistent and enforceable obligations for businesses in key sectors where scammers operate.
Briefing paper
Scams Prevention Framework Bill 2024: bill digest
Australian consumers face inconsistent protections from scams across differing service providers. The Scams Prevention Framework Bill 2024 seeks to amend the Competition and Consumer Act 2010 to establish a framework for preventing and responding to scams. This bill digest details the key provisions of the Bill, providing context, definitions and international comparisons for the proposal.