This policy insights paper highlights how better integration of local knowledge and participation can improve disaster preparedness, response, and recovery. The research – focusing on three Local Government Areas in New South Wales – outlines how strengthening community engagement can lead to more coordinated and resilient disaster management across the state.

This paper explores the perspectives of two communities in New South Wales, drawing on their lived experiences of community-wide crises to establish what community resilience means and how it is best supported. The insights from these communities reveal policy opportunities for the NSW Government that could boost community resilience in future.

Governments worldwide are transforming public services through innovative approaches that place people at the centre of design and delivery. This report analyses nearly 800 case studies from 83 countries and identifies five critical trends in government innovation that are reshaping public services.

This report explores the critical role of social dialogue in advancing decent work, ensuring a fair labour income distribution, addressing the challenges of the digital and green transitions and repairing the ‘frayed social contract’. It showcases examples and good practices from around the world.

This report investigates the role of trust between governments and communities, arguing that the reciprocal flow of trust is essential for effective policy and resilience to social harms. It identifies key behaviours and practices for building and maintaining trust, emphasising the need for effective consultation in genuine co-production of policies and programs.