This submission to the 2024 Regional Telecommunications Review addresses the significant and persistent digital divide in regional and remote Australia. It argues that despite some improvements, regional and remote Australians continue to exhibit lower digital inclusion scores across Access, Affordability, and Digital Ability compared to the national average and metropolitan areas. It underscores the multifaceted...

Many Australians have lost trust in the telecommunications industry’s ability to resolve issues. Too few raise complaints and even fewer use free, independent dispute resolution services. This paper investigates who experiences challenges with telco services in Australia and what the complaint experience is like for them.

This report outlines updated findings from a second research visit to Gangan Homeland - a remote inland riverside community located in the East Arnhem region of the Northern Territory. The report is intended to assist local and regional agencies, leaders and residents to better understand the barriers to digital inclusion, develop local strategies to address...

The First Nations Digital Inclusion Advisory Group looks forward to hearing a variety of views on the key considerations for First Nations digital inclusion in the long term. This discussion paper has been provided as a starting point for those writing submissions, though organisations and individuals are welcome to submit ideas that are beyond the...

The Optus outage in November 2023 had a significant impact on a wide range of Australians, affecting emergency services, government services, businesses and vulnerable people. The recommendations outlined in this report will require ongoing communication and collaboration between governments and industry to ensure an effective and consistent framework for managing and responding to unanticipated network...