This research has found that some of the payment options that are offered by telecommunications providers to their customers are not suitable for people in vulnerable circumstances.

This report presents the results of inspections conducted by the Office of the Commonwealth Ombudsman for the period 1 July 2022 to 30 June 2023, examining how law enforcement and integrity agencies access telecommunications data and store information.

This paper e presents findings from ten exploratory interviews conducted with participants across Australia’s farming and agricultural sector in 2022. These interviews were with individuals from industry peak bodies, telecommunications providers, agri-business, not-for-profit organisations, and state governments.

This report presents a preliminary account of enforcement action taken by the Australian Communications and Media Authority between 2010 and 2023 in relation to four sources of consumer protection rules arising out of the Telecommunications Act 1997 (Cth). The report highlights the importance of publicly available data on enforcement of consumer protection rules.

Finding collaborative ways to fund improvements and encourage greater sharing of mobile phone infrastructure to provide better and more competitive access to digital services across regional and remote Australia is the focus of this report.