This report presents a preliminary account of enforcement action taken by the Australian Communications and Media Authority (the ACMA) between 1 January 2010 and 30 June 2023 in relation to four sources of consumer protection rules arising out of the Telecommunications Act 1997 (Cth): 

• industry codes registered under Part 6 of that Act
• industry standards determined under ss 123, 124, 125 and 125AA
• select service provider rules
• select carrier licence conditions. 

Overall, the analysis revealed 487 investigations into breaches of select consumer protection rules that the ACMA had made public. There were 309 providers that had enforcement action taken against them, and in total 502 enforcement actions pursued by the ACMA. 

The material considered in this report highlights the importance of publicly available data on enforcement of consumer protection rules and suggests the need for a statutory register of completed investigations and enforcement action.