The Consumer Safeguards Review (the Review) is examining what consumer safeguards are required for a changing communications environment, with a focus on the post-2020 environment—one in which the large scale roll-out of the National Broadband Network (NBN) will be complete and the vast majority of premises will have migrated to an NBN service.
Part A of the Review has considered complaints handling and redress and Part B has considered service reliability, including existing obligations for service connection and fault repair.
This Part C paper is set out in four parts:
- Current legislative and regulatory framework
- Key issues
- What changes are required?
- Proposals for reform
Through these four parts, the paper:
- Considers what choice and fairness looks like in a changing communications environment and how they can best be delivered (including the role of self-regulation and direct regulation).
- Tests the ongoing relevance of some specific legacy obligations, particularly those that apply to legacy voice services, and whether these could be phased-out, as the majority of fixed line services move to the NBN.
- Briefly canvases the importance of digital inclusion and productivity to choice and fairness, and asks whether the requirement on Telstra to promote low income measures is a necessary and effective way of supporting the connectivity of Australians on low incomes.