The 13th Digital Future Report includes findings that explore the views and behavior of users, and compare Internet users to non-users. The survey is organized into five general subject areas: Internet Users And Non-Users: Who Is Online? Who Is Not? What Are Users Doing Online? Media Use And Trust Consumer Behavior Communication Patterns Social Effects...

This snapshot has been developed to provide stakeholders with an overview of some of the ACMA’s broad and diverse activities, including: broadcasting, radiofrequency spectrum, telecommunications and unsolicited communications complaints, investigations and compliance work allocation and licencing regulatory work activities supporting the nbn and the government’s regulation reform agenda stakeholder survey feedback the new ACMA Customer...

The Communications report 2014–15 comprises the following chapters: Chapter 1— The Australian communications and media market presents a detailed analysis of key supply-side developments in the communications and media markets in Australia during the 2014–15 reporting period. This chapter focuses on the supply of communications and content services in Australia, including the number of carriers...

It is widely acknowledged that there have been significant improvements in telecommunications customer service and consumer outcomes in recent years, reflecting outcomes from the Australian Communications and Media Authority’s Reconnecting the Customer (RTC) public inquiry in 2010–11; the development, registration and implementation of a substantially revised Telecommunications Consumer Protection (TCP) Code; and subsequent changes to...

The Internet of Things (IoT) refers to the inter-connection of many devices and objects utilising internet protocols, and it is yet another phase in the convergence of communications and its role as a fundamental enabler within the wider economy.