Provides analysis of the costs and benefits of increased access to very high‐speed broadband, arguing that while there are net benefits to that increased access, they will only be realised by efficient investment, operation and pricing. Overview This report presents the results from the Panel of Experts' research to address the first item of its...

Provides evidence on the use of, and potential concerns with, calls to 13 numbers from mobile phones. Introduction The purpose of this research is to contribute to the evidence base around consumers’ use of communications services to assist the Australian Communications and Media Authority (the ACMA) in its consideration of the charging arrangements for calls...

New South Wales government agencies have consistently failed to negotiate the best price for their telecommunication contracts and are not getting value for money because of inadequate contract and expense management processes, according to this audit. Audit overview The audit examined whether the State telecommunications procurement framework assists agencies to achieve value for money. We...

Drawing on the grassroots professional experiences of financial counsellors as well as focus group interviews with consumers, this report outlines how the telecommunications industry's hardship policies and practices compare with those of the banking, energy and water industries.

This paper reports on a field trial, supported by Google, that used teledentistry to deliver specialist consultation to children in Victoria and pave the way for the application of teledentistry for paediatric patients. Executive summary Many rural, remote and outer suburban areas receive inadequate oral health care services. This is due to workforce shortages, particularly...