This paper will give an overview of how refugees' technology use has previously been studied. It will further demonstrate how the recent Mind the Gap project funded by ACCAN is a pioneering piece of research that provides insight into a marginalised group of technology consumers about which little is known, and who are under-represented in...

This consultation paper sets out the Australian Communications and Media Authority’s views on future arrangements for call charges to freephone and local rate numbers. Together these number ranges are known as freephone and local rate numbers (FLRNs). During 2010–11, the ACMA undertook a program of work (the Numbering Work Program) to examine the regulatory framework...

Understanding consumer decision-making in telecommunications can help us to determine what steps to take to facilitate better outcomes for consumers. This is important for three primary reasons. First, there are many indicators that the market is not working for consumers and that they face challenges, detriment, and confusion as they decide what products to buy...

This report on the information policy indicators reflects the key requirements for assessing national information policies, the telecommunication networks, the public- private partnerships and legislation and regulatory mechanisms that support information creation and dissemination, and the means by which they can be verified in building epistemic societies. The scope of information policy is broad. For...

What do we know about the way families interact and socialise with each other in the 'postmodern' information age? Despite all the valuable research in the field, it has been argued that we still know very little about the context of ICTs use, at home, at work, or elsewhere. Media has become part of the...