This report is a review of the Telecommunications Industry Ombudsman's systemic issues work for the period 1 July 2020 to 30 April 2023, and serves two purposes. It sheds light on the prevalent issues seen when considering each systemic investigation as part of a greater whole, and makes recommendations where these themes show that the...

This discussion paper begins a combined public inquiry into whether nine wholesale telecommunications services that support the provision of broadband, voice and data transmission services should continue to be regulated.

Infrastructure Partnerships Australia advocates for policy reform across all of Australia’s infrastructure. This report sets out an ambitious reform agenda to transform infrastructure service delivery in remote communities across water, energy and telecommunications.

In this report, the authors conclude that an entirely new, comprehensive Ombudsman scheme for digital platform complaints is not a viable option, despite the obvious appeal of a one-stop-shop for complainants.

This report is about ‘e-changers’ - a significant and growing segment of the population who have chosen to move from the city to regional and coastal areas while maintaining their city jobs.