Artificial intelligence (AI) is increasingly becoming a part of the Australian Public Service. IP Australia has been an early adopter of artificial intelligence. This audit assessed whether IP Australia’s use of artificial intelligence in the patent rights process is effective. It finds IP Australia’s use of AI in the patent rights process was largely effective.

This report explores the current and emerging legislative and regulatory frameworks for data privacy in Australia, and how pending reforms might affect universities and the governance of student equity data. It makes a range of recommendations to improve practice in this area.

The review described in this report was undertaken to see whether Victorian Government departments have implemented the action plans they committed to in response to a 2021 audit of digital service delivery. The review also looked at whether customer experience has improved and transaction costs have reduced since the original audit.

The report examines the Australian community’s experiences with digital service problems and challenges resolving online complaints. The report reveals widespread problems with digital services – people find it hard or impossible to get help. It finds that unresolved digital service problems are costing the Australian community an estimated $497 million per year.

Victorian local government is navigating a rapid but uneven technological transition where individual adoption of artificial intelligence (AI) is outpacing organisational response in many councils. The sector has genuine capability emerging at one end of the spectrum and real gaps at the other. This report presents a sector-wide baseline of AI adoption across Victorian local...