This report shares the views of public servants about their work, showing a curious, pragmatic workforce determined to deliver better outcomes for citizens, despite mounting pressures. It draws on a network spanning half a million public servants and policymakers in 170 countries. The five themes covered are career development, artificial intelligence, efficiency, systems thinking and...

This report summarises the methods, findings and lessons learnt from an Australian Government trial of Microsoft 365 Copilot, an artificial intelligence (AI) tool. The trial explored Copilot’s potential as a generative AI example, its safe implementation, and its short- and long-term benefits and challenges. The report concludes with recommendations for how any future implementation of...

Adopting digital commons can save governments money, increase interoperability for public services and digital infrastructure, and enhance a nation’s digital sovereignty where technical decisions are based on local laws, norms and values. This guide aims to provide interested policymakers and public service officials with best practices to support digital commons projects.

In order to deliver on its priorities, the UK's civil service needs to manage its workforce more effectively, tackle damaging levels of staff turnover, reform pay structures and recruitment processes, access and utilise the full range of expertise outside of government, and open itself up to more challenge and scrutiny. This paper sets out 20...

This report considers several dimensions of the economic and social contribution that is made to Queensland by its public sector workforce. It provides a review of public sector employment in Queensland, showing the qualitative and quantitative importance of the state public sector workforce and examines the direct and indirect benefits of public sector employment.