For the purposes of this report, the authors refer to the term 'digital checkout' as the process of a consumer engaging in a transaction (paid or otherwise) to access or procure a product or service online. This report argues that the challenge for consumer policy is ensuring that consumer protection frameworks can respond effectively to...

The AMA’s 2021 Private Health Insurance Report Card highlights the trends that exist for private health insurance and the impacts and problems these trends continue to cause.

Financial counsellors are reporting that more and more clients have Buy Now, Pay Later (BNPL) debt and that this is causing financial hardship. The aim of this survey was to understand the extent of the issues, particularly given the broader context, as BNPL is now available for more and more goods and services and new...

Researchers sought feedback from more than 1,500 Australian consumers and more than 400 small business owners about their online needs and challenges. The research found that most consumers feel that the Internet has a positive impact on their lives. However, the research also found consumers and small businesses are not as confident as they could...

This paper presents both empirical evidence and quantitative modelling analysis that show that the shift towards at-home activity was associated with a significant increase in house prices in the United States.