The AMA Private Health Insurance Report Card provides consumers with clear, simple information about how health insurance really works. It provides information to show the differences between private health insurance policies and the disparity of benefits paid by health insurers for medical treatment which may lead to out of pocket expenses.

The consumer IoT issues identified in this research report are derived from three broad consumer-focused use-cases: ‘smart’ homes and appliances (Connected Homes), wearables (activity trackers, smartwatches, implantable devices etc.) and health care (Connected Humans), and smart cities and smart cars (Connected Habitats). From these three IoT use-cases, the report identifies the following broad IoT consumer...

This discussion paper considers customer engagement as a means to an end, namely, one that seeks to reduce, if not eliminate the role of regulatory agencies. For other authors, customer-engagement processes offer the promise of a genuine entrenchment of citizen interests in the regulated process.

The Australian Goods and Services Tax (GST) is a tax levied on the supply of goods and services in Australia. The GST is charged at a rate of 10 per cent of the final price of goods and services. In the fiscal year ended 30 June 2014, the GST raised $51.4 billion. This is about...

It is widely acknowledged that there have been significant improvements in telecommunications customer service and consumer outcomes in recent years, reflecting outcomes from the Australian Communications and Media Authority’s Reconnecting the Customer (RTC) public inquiry in 2010–11; the development, registration and implementation of a substantially revised Telecommunications Consumer Protection (TCP) Code; and subsequent changes to...