Patients who want to know how to access their medical records from a health organization’s website have certain expectations about what must be included to assist in this process. The purpose of this article is to detail patient expectations of a health care organization website when searching for information on how to apply for access...

The Chinese government commands a robust communication machine, including traditional global media outlets available in dozens of languages, China’s so-called 'wolf warrior' diplomats, pro-government trolls, and paid social media influencers. To better understand how primed keywords can lead search engine users to state media, this report focuses on terms surrounding two topics of importance to...

Australia's News Media and Digital Platform Mandatory Bargaining Code was a step towards compelling digital platforms to pay publishers for content, but represents a missed opportunity. This report sets out recommendations for how the Code could have matched its original ambition in securing a fair and competitive internet.

This background paper outlines the motivations and context for a study that takes a citizen science approach to investigating the recommendations made by leading search engines for a wide range of search topics.

This report examines the provision of web browsers and general search services to Australian consumers and the effectiveness of choice screens in facilitating competition and improving consumer choice. The report also provides the ACCC’s advice to the Australian Government on Google’s rollout of search engine choice options on new Android devices in Europe.