The Ombudsmen are appointed by Parliament to give effect to a number of key democratic and human rights measures aimed at safeguarding the rights of individuals and promoting government accountability and transparency. In essence, we investigate, review and inspect the administrative conduct of public sector agencies and provide advice and guidance, in order to ensure...

The Australian Energy Regulator (AER) and the Australia and New Zealand Energy and Water Ombudsman Network (ANZEWON) are working collaboratively to consider what changes need to be made to the regulation of exempt sellers/exempt network service providers and scheme membership and participation requirements respectively to improve exempt customer access to energy ombudsman schemes where it...

The Ombudsmen are appointed by Parliament to give effect to a number of key democratic and human rights measures aimed at safeguarding the rights of individuals and promoting government accountability and transparency. In essence, we investigate, review and inspect the administrative conduct of state sector agencies and provide advice and guidance, in order to ensure...

In 2008-2009, AusAID jointly with the New Zealand Ministry of Foreign Affairs and Trade (NZMFAT) entered into a funding agreement with the Australian Commonwealth Ombudsman Office to support the Pacific Ombudsman Alliance (POA). AusAID and NZMFAT agreed to contribute a total of AUD1.86 million over the period 2009-2013, for the consolidation phase of the POA.

The Telecommunications Industry Ombudsman (TIO) plays a critical role as the alternative dispute resolution scheme for the telecommunications industry. Since its establishment in 1993, the TIO has performed well at resolving individual complaints between consumers and carriage service providers (CSPs).