A set of three 'regulatory placemats' for older people, aged care providers and aged care workers providing an overview of how the aged care sector is regulated. They set out aged care obligations, what's expected from providers and the provider supervision model.

An evaluation of the implementation, effectiveness and efficiency of the National Aged Care Advocacy Program (NACAP), which offers information, education and advocacy to older Australians accessing government-funded aged care. The report highlights NACAP as a vital service that delivers meaningful support and positive outcomes for older people, with recommendations for future improvements.

This report provides insight into the challenges and breaches of human rights experienced by older people receiving aged care services. Instances of information and advocacy support provided to older people, their families and other representatives increased by 20 per cent in the last financial year. It makes 47 recommendations covering aged care rights, workforce, access...

This report shares insights and lessons from complaints about aged care services, highlighting areas of concern in a period that saw an increase in overall complaints. It presents information for providers on how to use complaint data to improve care and indicates key areas where future monitoring, evaluation and assessment activities should be focused.

As part of the Commonwealth Government's new Aged Care Act, this new aged care regulatory model emphasises stronger working relationships, transparency and collaboration across the aged care sector. The new model introduces more protections and places the rights and needs of older people at the centre of aged care, promoting care that is safe and...