This randomised control trial evaluated the use of home technology to support older community members living independently at home. The overall finding was that the home intervention benefited people's social care related quality of life and contributed to them staying in their own homes longer, although there were no benefits observed against secondary outcomes.

When individuals have questions about federal benefits, services, and legal rules, they are increasingly seeking help from government chatbots, virtual assistants, and other automated tools. This report describes the results of a qualitative study of automated legal guidance across the US Federal government, which included semi-structured interviews with both agency technology experts and lawyers.

This research looks at how smart home assistive technologies (AT) may be best used in both the aged care and disability sectors to reduce the need for support services. It includes an assessment of ease of use, quality-of-life and cost benefit analysis, and contributes to the development of policy options that could facilitate effective adoption...

The aim of this paper is to propose a model beyond the current assistive technology (AT) paradigm, which is often steeped in a market failure rationale. The authors propose a mission-oriented approach to AT which will enable a greater rate of innovation (thus directing and mobilising AT investments) and subsequently greater access to well-suited AT...

When the COVID-19 pandemic hit the United States in March 2020, states experienced unprecedented surges in online inquiries and transactions. Automation, in the form of chatbots, was quickly developed and deployed to supplement existing human resources. This publication includes state examples, predictions for the future and links to state chatbots.