Counselling
Alternative labels
Phone counselling
Helplines
Telephone counselling
Report
Delivery of National Outcome 4 of the national plan to reduce violence against women and their children
This report recommends that the federal government consider whether having a principal contractor (rather than the specialist services themselves) providing first responder services represents value for money and best-practice.
Discussion paper
Online and on-demand support for people affected by problem gambling: the potential for e-mental health interventions
This paper provides an overview of the evidence on e-mental health support and treatment options for people seeking help with problem gambling.
Literature review
Evidence check: behaviour change techniques for telephone-delivered and supported health coaching interventions
This Evidence Check review examined the effectiveness of specific behaviour change techniques (BCTs) delivered by telephone in two areas: promoting healthy weight; and supporting parents. The review found that telephone-delivered interventions to promote healthy weight can be effectively used to change physical activity levels and improve diet. Interventions designed to support parents have been shown...
Evaluation
Parentline client satisfaction and service outcomes 2011-14
Parentline is a confidential telephone service providing professional counselling, education and support to parents and others who care for children and young people. The service operates from 8am to 10pm seven days a week and is available to residents of Queensland and the Northern Territory. The service provides a mix of assistance through counselling, information...