This paper examines how the availability and deliverability of digital government services can be achieved in the face of unpredictable demand.

This research report explores the development and delivery of Virtual Reading Rooms (VRRs) and Virtual Teaching Spaces (VTSs) amongst archives, special collections and museums.

The Online Employment Services Trial (OEST) evaluated whether unemployed job seekers receiving the JobSeeker Payment could achieve similar or better outcomes through online employment services compared to traditional, provider-based services. It found online services delivered similar or better outcomes at lower cost and informed policy during COVID-19 and supported a broader shift to digital services.

Most of the UK population is now within reach of fast broadband, 4G or 5G signals, and also have the digital skills to go online. This report focuses on those for whom cost is the main barrier to greater digital participation.

This report was commissioned by ACCAN in June 2020 to undertake a review of programs to support telecommunications and internet access in remote Indigenous communities, and any gaps or outstanding needs identified by community stakeholders.