Internet service providers
Alternative labels
ISPs
Report
National Broadband Network strategic review: final report
The Strategic Review was undertaken by NBN Co over a period of five weeks from 28 October 2013, concluding with the submission of a draft report on 2 December 2013 and, following Board approval, this final report to the Minister for Communications and Minster for Finance on 12 December 2013.
Conference paper
Do External Stakeholder Pressures Influence Customer Service and Complaints Handling Practices in the Australian Internet Service Provider Industry?
This paper explores the role of external stakeholder pressures on the very large ISP (vlISP) industry that resulted in significant revisions to the CS/CH sections of Telecommunication Consumer Protection (TCP) Code.
Discussion paper
Broadband performance monitoring and reporting in the Australian context: consultation paper
The ACCC is considering the implementation of a monitoring and reporting program in relation to the performance of broadband Internet services in Australia, subject to securing financial support. A broadband performance monitoring and reporting program would involve testing data transfer rates and other quality of service metrics for broadband services. The ACCC would then compile...
Conference paper
Internet aggregators: the impact of the classifiers on open communication
The Net Neutrality debate in the United States has ramifications for all countries interested in how the Internet is structured as an 'open space'. The US Federal Communications Commission (FCC) developed in 2005 general principles governing access to the Internet, given the potential of ISP and broadband carriers to potentially restrict or control traffic for...
Report
Broadband adoption in low-income communities
The social function of the Internet has changed dramatically in recent years. What was, until recently, a supplement to other channels of information and communication has become increasingly a basic requirement of social and economic inclusion. Educational systems, employers, and government agencies at all levels have shifted services online—and are pushing rapidly to do more.